The Noaks Bags don't meet your expectations? Of course you can return them to us within 14 days.

For returns from Germany there is usually a charge of €5.00.

Please note that you have to organize the return from abroad yourself.

This is how the self-service return from Germany works:

1. Log in to your account
2. Enter your email address in the **Email** field and then click **Continue**. You will receive an email with a 6-digit verification code that you enter on the registration page.
3. Click on your order and select the items you want to return. Choose a return reason and add a note for the store.
4. Click on **Request Return**.

If your return request is approved and shipping is required, you will receive an email with shipping instructions and a return label. Once the product is returned, you will receive a refund.

Do you have a problem with your return?

Then please contact us using the contact form or write an email to activesol@nagelkoepfe.de with your order number. We will then clarify the next steps with you personally.